Huong dan tao AI Chatbot

Chi 5 buoc don gian de tao chatbot tu dong tra loi tin nhan cho Fanpage Facebook cua ban

Bat dau nhanh

1 Dang nhap bang Facebook tai trang chu
2 Vao Bot Manager va click Create New Bot
3 Dien thong tin doanh nghiep, FAQ, phong cach → Create Bot

Truy cap Bot Manager

Sau khi dang nhap, vao menu Bot Manager o sidebar ben trai

Tren trang nay ban co the:

✓ Xem danh sach cac bot da tao
✓ Upload tai lieu (PDF, Word, TXT) de bot hoc
✓ Click "Create New Bot" hoac "Create First Bot" de bat dau

Thong tin doanh nghiep

Dien ten doanh nghiep, nganh hang va chon Fanpage muon ket noi

Cac truong bat buoc:

Business Name: Ten cua hang/doanh nghiep
Industry: Nganh hang kinh doanh
Select Fan Page: Chon page muon ket noi

Luu y:

• Ban phai la Admin cua Fanpage
• Website la truong tuy chon
• Co the doi thong tin sau

Muc dich su dung

Chon muc dich chinh cua chatbot va uoc luong so tin nhan moi ngay

Cac muc dich pho bien:

Customer Support: Ho tro khach hang, tra loi thac mac
Sales / Product Consultation: Tu van san pham, cham soc khach hang
Appointment Booking: Dat lich hen, dat ban

Cau hoi thuong gap (FAQ)

Them cac cau hoi va tra loi mau de bot hoc cach phan hoi

Meo viet FAQ hieu qua:

💡 Them cac cau hoi khach hay hoi nhat
💡 Dung {name} de ca nhan hoa ten khach hang
💡 Tra loi ngan gon, day du thong tin
💡 Click "+ Add Question" de them FAQ moi

Phong cach giao tiep

Tuy chinh cach bot xung ho va giong dieu khi tra loi khach

😊

Friendly

Than thien, gan gui

💼

Professional

Chuyen nghiep, lich su

🎉

Playful

Vui ve, hom hinh

Quy tac chuyen giao

Cai dat khi nao bot can chuyen cuoc hoi thoai cho nhan vien

Chuyen cho nhan vien khi:

⚠️ Khach hang phan nan hoac khong hai long
⚠️ Khach yeu cau noi chuyen voi nguoi that
⚠️ Thuong luong gia hoac don hang lon

Working Hours: Gio lam viec cua nhan vien (VD: 09:00 - 21:00)

🎉

Hoan thanh!

Click "Create Bot" va chatbot cua ban se bat dau hoat dong ngay lap tuc.

Vao Dashboard tao bot ngay

Cau hoi thuong gap

Bot khong tra loi tin nhan?

Kiem tra: (1) Bot da duoc tao thanh cong, (2) Fanpage da ket noi dung, (3) Chua het quota messages.

Lam sao de upload tai lieu cho bot hoc?

Vao Bot Manager → phan AI Documents → keo tha file (PDF, Word, TXT, max 5MB).

Co the doi phong cach bot sau khi tao?

Co! Vao Bot Manager → click vao bot → Edit de chinh sua bat ky thong tin nao.

Goi Free duoc gi?

tin nhan (vinh vien), tai lieu upload, Fanpage. Xem chi tiet bang gia.

Can ho tro them?

Lien he email [email protected] hoac nhan tin qua Fanpage.

← Ve trang chu